Wireless Network Operations Center Lead

TekSynap • FL

132d

About The Position

We are seeking a Wireless Network Operations Center Lead to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

• At least Ten (10) Plus years of experience with tactical communications integration, testing, programming, troubleshooting, and design.
• Bachelor's degree in related technical field or equivalent experience.
• Background Investigation is required.
• Three (3) Plus years of experience in tactical communications Project 25 (P25) integration, installation, operations, maintenance, repairing and maintaining P25 infrastructure equipment.

Responsibilities

• Coordinate the scheduling for the Wireless Network Operations Center group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR) Service.
• Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
• Coordinate training for new contractor position.
• Provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term disability plans
• Long-term disability plans
• Vacation time
• Holidays

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees