Research and develop Cellcom product offerings and features through in-depth testing of wireless devices and device related technology. Assist with issue resolution related to wireless devices and related technology.
Collaborate with vendors (Samsung, Apple, Motorola, LG) to test and develop new wireless devices.
Conduct Internet of Things (IoT) and M2M device testing.
Support technology rollouts by verifying system compatibility and customer experience.
Follow and improve testing and QA procedures.
Resolve escalated customer issues from tech support.
Configure test setups using specialized tools and software.
Maintain inventory of devices, tools, and accessories.
Manage SIM card profiles for optimal performance.
Plan and prioritize own workload and deliverables.
Capture and analyze log files using various tools.
Work with internal teams to bring wireless devices from concept to market.
Bachelor of Science in Electrical Engineering or Computer Science or equivalent work experience.
2-5 years of wireless device engineering and development.
A working knowledge of LTE network topology and components (HSS, MME, PGW, SGW, eNODEB, ePDG, IMS) is preferred.
Knowledge of VOLTE, IMS, and other over the top services and technology.
Knowledge of wireless industry standards (3GPP, 3GPP2, GSMA).
Experience programming and scripting (R, Python, powershell).
Ability to setup logging and troubleshooting using QXDM and LML without assistance.
Experience with device testing and development tools including but not limited to: TEMs, QPST.
Ability to use OEM (Apple, Samsung, Motorola, and LG) logging tools without assistance.
Ability to work an issue from identification to conclusion with device OEM.
Ability to complete the device test suite with no assistance.
Ability to demonstrate cellular call flows for voice and SMS.
Experience with SIM testing and development tools: Card Admin, Trace, Comprion Mini Move.
Troubleshooting of different protocols including but not limited to: TCP/IP, SIP.
Analyzing packet data using Wireshark.
Experience with the Android and iOS platforms (ADB, itunes, etc).
Knowledge of CDMA network components (HLR, AAA, RNC).
Maintain relationships with multiple resources that include but are not limited to OEM's for device, tool vendors, and other industry contacts.