Wireless Customer Service Representative

Raven's Eye Solutions • Worcester, MA

437d • $52,000 - $72,800

About The Position

The Wireless Customer Service Representative plays a vital role in ensuring customer satisfaction and delivering a seamless experience for customers in the Worcester area. This position involves handling customer inquiries, resolving issues, and providing information about AT&T products and services, all while maintaining a high standard of customer service.

Requirements

• High school diploma or equivalent; some college education preferred.
• Previous customer service experience, preferably in a telecommunications or retail environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• Familiarity with products, services, and billing systems is a plus.
• Proficient in using customer service software and Microsoft Office applications.

Nice To Haves

• Familiarity with products, services, and billing systems is a plus.

Responsibilities

• Respond promptly to customer inquiries through various channels, including face-to-face retail, phone, email, and chat.
• Provide accurate information about AT&T products, services, and promotions.
• Assist customers in troubleshooting technical issues and navigating through services.
• Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner.
• Educate customers on billing procedures, plans, and additional features.
• Stay informed about the latest offerings and promotions to provide up-to-date information to customers.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training on products and services.
• Opportunities for career advancement within the company.
• Employee discounts on AT&T services.
• Collaborative and inclusive work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED