Wire Room Manager

Shepherd Electric Company•SES Richmond, VA

1d•Onsite

About The Position

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. They move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if they will come through. Their success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. The Wire Room Manager owns the accuracy, efficiency, and output of one of the most operationally critical functions in the Laurel Distribution Center. Wire is a technically precise and high-stakes product where errors can have significant downstream impacts. When the wire room runs right — cuts are accurate, special orders are handled with urgency, material tracking is current, and the team knows exactly what is expected — the entire operation moves with confidence. This role is crucial for ensuring contractors stay on schedule and customers receive accurate orders.

Requirements

High school diploma or equivalent required
3+ years of management experience with a workforce of similar size and scope
Proficiency with Microsoft Excel and Outlook; ability to maintain accurate material tracking sheets
Pallet jack and reach truck certification required or ability to obtain through onsite training
Strong verbal and written communication skills — comfortable working with sales, operations, and cross-location teams
Ability to lift up to 60 lbs. regularly and perform the physical requirements of the role
Valid driver’s license required
Willingness to cover alternate shifts when operational needs require it
Ability to successfully complete pre-employment screening requirements

Nice To Haves

Wire room, wire cutting, or electrical distribution experience strongly preferred
Electrical product knowledge is a plus

Responsibilities

Assist in and oversee daily wire cuts — accurate to specification, every time
Ensure cut orders are verified before staging — catch errors at the wire room, not at the job site
Handle large and special wire orders with urgency, precision, and proactive communication to sales
Maintain cut efficiency so order flow stays on schedule without sacrificing accuracy
Maintain accurate material tracking sheets in Excel — current, complete, and reliable
Ensure wire room inventory reflects actual stock — discrepancies are investigated, not ignored
Coordinate with purchasing and fulfillment teams when material shortfalls or overages arise
Flag recurring material or tracking issues to the Operations Manager for systemic review
Select, onboard, and develop wire room staff so the function executes without depending on heroics
Manage timecards, performance evaluations, and day-to-day accountability with consistency and fairness
Coach and hold team members accountable through direct feedback — not just documentation
Delegate clearly, follow up on completion, and build a team that holds itself to a standard
Escalate performance or conduct concerns to the Operations Manager promptly and without delay
Communicate proactively with sales representatives on large, special, or time-sensitive wire orders
Coordinate with fulfillment and shipping when wire orders affect outbound timing or staging
Flag issues early — material shortages, cut discrepancies, capacity constraints — before they compound
Represent the wire room reliably in cross-departmental coordination — your word is trusted
Maintain a safe, organized wire room — equipment functional, work areas clear, hazards addressed before they become incidents
Oversee equipment inspections and ensure maintenance needs are reported and resolved proactively
Operate and ensure team compliance with pallet jack and reach truck certification requirements
Model and enforce safety compliance on every shift — never treat it as a formality
Be willing to cover other shifts when operational needs require it — the Laurel DC runs 24 hours, Monday through Friday
Surface inefficiencies and workflow friction in the wire room — and act on them, not just report them
Recommend and implement process changes that improve cut accuracy, throughput, or team capacity
Support broader DC operations as assigned by the Operations Manager