Wire Operations Officer

Five Star Bank, Ca•Sacramento, CA

8d•$65,000 - $70,000

About The Position

The Wire Operations Officer plays a critical role in executing and overseeing daily wire transfer functions within a centralized processing environment. This role ensures the accurate, timely, and secure processing of domestic and international wire transactions, while maintaining compliance with internal controls, banking regulations, and anti-money laundering (AML) standards. The role also involves mentoring team members, optimizing operational workflows, and fostering a culture of excellence and continuous improvement. In addition to core processing duties, the Wire Operations Officer actively participates in control testing and serves as a key representative during internal and external audits. The role requires a strong focus on meeting Service Level Agreements (SLAs), as wire transfers are highly time-sensitive and demand precision and urgency. Success in this position hinges on proactive communication, operational discipline, and a commitment to maintaining the highest standards of compliance and customer service.

Requirements

Associate or bachelor’s degree or equivalent; 3-5 years banking experience and excellent working knowledge of banking and branch operations
Ability to make decisions after reviewing pertinent data/facts.
Ability to analyze and solve problems.
2-4 years in a leadership role preferred
Strong understanding of wire systems, payment networks, and regulatory frameworks.
Detail-oriented with excellent organizational and communication skills.
Interpersonal skills to represent the Bank in a positive manner in dealing with clients as well as team members
Proficient knowledge of Microsoft Outlook, Word, Excel, Visio
Core banking systems familiarity and knowledge

Responsibilities

Initiate, review, and approve wire transfers in accordance with dual control procedures.
Ensure proper documentation and authorization for all wire transactions.
Monitor daily wire activity for accuracy and completeness.
Identify and escalate suspicious or unusual wire activity.
Maintain compliance with OFAC, BSA/AML, and other regulatory requirements.
Assist with and prepare for control testing, audits and regulatory examinations related to wire operations.
Operate wire transfer platforms
Troubleshoot transaction errors and coordinate with banks or counterparties to resolve issues.
Recommend process improvements to enhance efficiency and reduce risk.
Create and update procedures and job aids
Liaise with internal departments and external banking partners to facilitate wire transfers.
Provide guidance and training on wire procedures and policies.
Respond accurately and timely to inquiries regarding wire status, fees, and delivery timelines.
Keeps up to date on banking rules and regulations to maintain proficient knowledge and awareness of regulatory developments and industry trends.
Evaluates, recommends, and implements operational changes and enhancements to improve accuracy, efficiency, and customer experience.
Other duties as assigned.