WIOA Program Lead

Career Team • Memphis, TN

9d • $60,000 - $65,000 • Onsite

About The Position

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career TEAM is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the supervision of the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. The WIOA Program Lead is an integral part of our team and will assist us with our mission of accelerating the human condition! Career Team also offers a competitive package including : 401k with a generous employer match; medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans; disability insurance; and supplemental insurance Your Impact on Career TEAM’s Success : Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility Utilize the Tennessee VOS system to analyze and support performance activities Ensures appropriate action is followed to correct deficiencies Identify community partnerships, collaborate with other professionals, and maintain partner relationships Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures Develop and maintain effective teamwork strategies Identify and address needs for staff training Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled Utilize and model extreme customer service behaviors in all interactions with internal and external customers Approach each day and task with a “ZAG” mindset Other duties and projects as needed for the success of the program

Requirements

• A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills
• Minimum of five years of supervisory or management experience
• Strong business knowledge of customer service best practices and performance management.
• Experience in training and coaching/mentoring
• Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communication skills
• Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
• Experience and knowledge of workforce development contracts/programs
• Must have a valid driver's license and adequate vehicle insurance coverage

Nice To Haves

• Preferred knowledge of the workforce development program operations and development

Responsibilities

• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction
• Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility
• Utilize the Tennessee VOS system to analyze and support performance activities
• Ensures appropriate action is followed to correct deficiencies
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships
• Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee
• Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Develop and maintain effective teamwork strategies
• Identify and address needs for staff training
• Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model extreme customer service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

Benefits

• 401k with a generous employer match
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• disability insurance
• supplemental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level