Winter Lift Operator

Youth Exploring Adventure Inc DBA Hilltop Ski Area • Anchorage, AK

97d

About The Position

As a Ski Lift Operator, you play a key role in ensuring our guests have a safe, smooth, and enjoyable mountain experience. You’ll be responsible for operating ski lifts, helping guests load and unload safely, and keeping lift areas organized and efficient. Your work directly supports the Lift Experience Team’s mission to create a seamless journey from the moment guests enter the lift line to when they unload at the top. This role involves monitoring lift operations, maintaining a clean and safe environment, and assisting guests with questions or concerns. Operators also perform basic equipment checks and promptly report any mechanical issues. Success in this position requires strong customer service skills, attention to detail, and a commitment to safety at all times.

Requirements

• High school diploma or equivalent preferred; must be at least 18 years old.
• Education and/or experience that demonstrates the ability to perform the role effectively.
• Ability to work up to 40 hours per week, including weekends, evenings, and holidays.
• Comfortable operating ski lifts, assisting guests, managing lift lines, and maintaining ramps in all weather conditions.
• Physically able to lift 50+ lbs, stand and walk for long periods, and perform strenuous outdoor tasks.
• Ability to ride chairlifts as a passenger.
• Strong communication and customer service skills; calm and professional under pressure.
• Reliable, punctual, and able to follow written and verbal instructions independently.
• Capable of safely using tools and equipment, maintaining accurate records, and completing paperwork on time.

Responsibilities

• Operate Lifts Safely: Run ski lifts in compliance with ANSI B-77 and established procedures, including opening, downloading, and last chair protocols.
• Assist Guests: Greet guests warmly, provide clear loading and unloading instructions, and offer extra support for children or those with adaptive equipment.
• Monitor Operations: Perform pre- and post-shift inspections, monitor lifts throughout the day, and promptly report problems, unusual conditions, or malfunctions.
• Maintain Lift Areas: Keep ramps, shacks, and lift zones clear of snow, ice, and hazards while ensuring tools, equipment, and barriers are organized.
• Monitoring Lift Lines: Manage the flow of skiers and snowboarders in the lift line, ensuring an orderly and efficient boarding process.
• Deliver Service Excellence: Provide courteous guest service, manage lift lines safely and efficiently, and uphold departmental standards for punctuality, attendance, dress, and grooming.
• Documentation & Safety: Complete required paperwork accurately and on time, participate in evacuation training, and assist in actual evacuations if needed.
• Team Support: Maintain timely break rotations, communicate effectively with supervisors and coworkers, and support a positive, inclusive team culture.
• Lead by Example: Model professionalism, teamwork, safety awareness, and exceptional guest service, while assisting colleagues across departments when needed.

Benefits

• Season passes for employees and employee dependents
• Employee discounts on food, retail, lessons, and rentals
• 401(k) Retirement Plan
• Industry Deals
• Ski Area Ticket Exchange Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED