Wine Steward

Cape Resorts Group•Shelter Island, NY

19d

About The Position

Responsible for elevating the guest dining experience through knowledgeable, refined wine service while actively driving wine sales. This role supports the dining room floor by assisting servers, guiding guests through the wine list, and ensuring wine service is polished, seamless, and aligned with the Terrace Restaurant’s upscale coastal identity. The Wine Steward acts as both a hospitality ambassador and a sales professional.

Requirements

Prior experience in an upscale or fine-dining restaurant environment preferred
Strong wine knowledge with the ability to communicate confidently and clearly
Sales-driven mindset with a genuine passion for hospitality
Excellent interpersonal and communication skills
Ability to read guests and tailor service appropriately
Professional appearance and demeanor
High school or equivalent education required.

Nice To Haves

Certifications such as WSET, CMS, or similar wine education are a plus but not required.

Responsibilities

Greet guests warmly and offer knowledgeable guidance through the wine list
Recommend wines based on guest preferences, menu selections, and seasonal offerings
Execute proper wine service for bottles and wine by the glass according to Terrace standards
Present and open bottles tableside with confidence and professionalism
Monitor guest satisfaction and adjust recommendations as needed
Maintain a calm, polished presence on the dining room floor
Actively promote wine by the glass, bottle selections, and premium offerings
Identify opportunities to upsell from glass to bottle when appropriate
Drive overall wine revenue while maintaining a guest-first approach
Support menu pairings and suggest wines that enhance the dining experience
Maintain awareness of sales goals and contribute to revenue growth
Represent the Terrace Restaurant and The Pridwin Hotel brand at all times
Support a culture of teamwork, communication, and hospitality excellence
Assist with opening and closing duties as assigned
Maintain strong knowledge of the wine list, including varietals, regions, producers, and vintages
Stay informed on menu changes and seasonal pairings
Ensure all wine service follows house SOPs and presentation standards
Handle glassware by the stem only and maintain pristine presentation
Represent the Terrace Restaurant and The Pridwin Hotel brand at all times
Step in to support service during peak periods while maintaining wine focus