Wine & Spirits Cashier

Festival Foods • La Crosse, WI

1d • Onsite

About The Position

Festival Foods is a Wisconsin grocer committed to community engagement and providing exceptional service and value, operating over 40 full-service supermarkets across the state. The company prioritizes its people, evident in daily interactions, guest treatment, and extensive associate benefits. The Wine and Spirits Cashier is responsible for maintaining outstanding customer service by collaborating with all Wine and Spirits associates to ensure company policies and procedures are followed, department goals are met, and associate needs are addressed. These associates personalize guest experiences by offering expertise on Wine & Spirits products, including wine pairings and craft beer flavors, guiding guests to the perfect selection.

Requirements

• High School Education or equivalent combination of education and experience.
• Must be at least 21 years of age in order to sample products sold in the wine and spirits department.
• Ability to deal tactfully and effectively with customers
• Good oral and written communication skills
• Thorough understanding of all safety requirements and company safety policies.
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques.
• Must be over the age of 18

Responsibilities

• Ensures all department standards are being met in the Wine and Spirits department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations
• Provides customer service to guests.
• Assists guests with finding items they are looking for on sales floor
• Maintain an awareness of all promotions and advertisements.
• Accurately and efficiently process transactions and accurately maintain all cash and media at the registers.
• Takes orders and other special requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Checks out customer purchases on a cash register
• Maintain orderly appearance of register area and supplies stocked.
• Support and execute superior customer service
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees