Wine & Spirits Cashier

Festival Foods • La Crosse, WI

97d

About The Position

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list, evident in our daily interactions and how we treat our guests, as well as in our extensive associate benefits and programs. The Wine and Spirits Cashier is responsible for maintaining outstanding customer service by working closely with all Wine and Spirits associates to ensure all company policies and procedures are followed, department goals are met, and associates' needs are addressed. This role allows associates to personalize a guest's experience by providing expertise on the best Wine & Spirits products for all occasions.

Requirements

• High School Education or equivalent combination of education and experience.
• Must be at least 21 years of age to sample products sold in the wine and spirits department.
• Ability to deal tactfully and effectively with customers.
• Good oral and written communication skills.
• Thorough understanding of all safety requirements and company safety policies.
• Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Proper training and knowledge of equipment/procedures: hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques.
• Must be over the age of 18.

Responsibilities

• Ensures all department standards are being met in the Wine and Spirits department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity.
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold.
• Communicates and works cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations.
• Provides customer service to guests and assists them in finding items on the sales floor.
• Maintains awareness of all promotions and advertisements.
• Accurately and efficiently processes transactions and maintains all cash and media at the registers.
• Takes orders and other special requests.
• Answers the telephone and assists callers using proper phone etiquette.
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
• Checks out customer purchases on a cash register.
• Maintains orderly appearance of register area and stocks supplies.
• Supports and executes superior customer service.

Benefits

• 15% off grocery purchases for associates and their immediate household.
• Hourly associates are paid weekly, providing more frequent access to their funds.
• Part-time store associates receive a $1 premium per hour on Sundays and select holidays.
• Two-week advanced scheduling for better planning and balance.
• Vision and dental insurance options for part-time and full-time associates.
• Support for total well-being, including paid parental leave and fitness reimbursement.
• 401(k) plan with an annual discretionary match to help associates save for retirement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED