Wine Lead

Eataly North America•Santa Clara, CA

4d•$23 - $25•Onsite

About The Position

The Wine Shop Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Wine Shop Manager. Reports to the Wine Shop Manager. Provides prompt, efficient and friendly guest service Educates guests about Italian wine and assists with wine tastings Receives and stocks wine and wine store merchandise Assists with wine store inventory, invoice review and requisitions Rotates, faces and replenishes merchandise and ensures highest quality standards are met Answers the telephone promptly and provides friendly, helpful service to customers who call Assists with scheduling and administrative duties Performs other duties as required or assigned

Requirements

High school graduate or equivalent
2+ years of wine sale experience
Excellent communication skills
Basic math skills
Extensive knowledge of wine, in particular Italian wine
Availability to work onsite with a flexible schedule often including evenings and weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Responsibilities

Provides prompt, efficient and friendly guest service
Educates guests about Italian wine and assists with wine tastings
Receives and stocks wine and wine store merchandise
Assists with wine store inventory, invoice review and requisitions
Rotates, faces and replenishes merchandise and ensures highest quality standards are met
Answers the telephone promptly and provides friendly, helpful service to customers who call
Assists with scheduling and administrative duties
Performs other duties as required or assigned