Wine and Spirits Clerk

Hy-Vee-posted about 1 year ago
Full-time • Entry Level
Grimes, IA
Food and Beverage Retailers
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The Wine & Spirits Clerk at Hy-Vee is responsible for providing exceptional customer service in the Wine & Spirits department. This role involves educating customers about products, maintaining merchandise quality, and ensuring a pleasant shopping experience. The clerk will engage with customers, assist them in locating products, and uphold store standards in cleanliness and organization.

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Educates customers about products.
  • Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
  • Checks in product, puts product away, and may review invoices.
  • Maintains displays in the department and throughout the store.
  • Removes trash in a timely manner.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Reports to work when scheduled and on time.
  • Orders product at supervisor's request.
  • Assists with inventory as requested.
  • Builds displays as needed.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • No education requirement.
  • Over six months up to one year of similar or related work experience.
  • Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
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