Wine and Spirits Assistant Department Manager

Hy-Vee, Inc. • New Hope, MN

83d • $18 - $22

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Assistant Wine & Spirits Department Manager provides prompt, efficient and friendly customer service, assisting the Department Manager to present the freshest, most innovative, and best quality products at a competitive retail price to customers.

Requirements

• High School or equivalent experience.
• Six months or less of related work experience.
• Ability to follow written, verbal, or diagrammatic instructions.
• Ability to do arithmetic calculations involving fractions, decimals and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Stocks, rotates, and faces product on shelves.
• Supervises and assigns work for evening/part time crew.
• Ensures department standards are met.
• Handles and satisfies customer issues.
• Trains new employees.
• Reviews out of stocks, ad items, and back stock.
• Orders merchandise as directed by department head and controls inventory.
• Monitors sales regularly.
• Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items.
• Oversees intercom selling.
• Prices items for displays.
• Makes sales suggestions and ideas to department manager.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Benefits

• Hourly starting wage of $18.00 to $22.50 depending on experience.
• Employment is contingent upon the successful completion of a pre-employment drug screen.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees