Windows Patch Management Engineer

City of New York•Brooklyn, NY

10d•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit www.oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Windows Patch Management Engineer will be responsible for all aspects of maintaining the patching environment, automating processes related to Windows Servers & Windows Servers Administration. The position will report to the Enterprise Windows Operations Team.

Requirements

A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Responsibilities

Manage and deploy patches and updates to Windows systems across the organization.
Monitor and assess the impact of patches on system performance.
Resolve issues arising from patch deployments and update failures.
Maintain and update patch management documentation.
Provide reports on patch management activities and system compliance.
Conduct regular audits of patch levels and system statuses.
Provide Windows Server support for both physical and virtual windows servers;
Configure and administer Windows Servers from Windows Server 2016/2019/2022/2025
Provide technical support, troubleshooting, diagnosis and problem resolution and perform Windows Server maintenance;
Keep Supervisors & Managers aware of existing or potential problems in a timely manner;
Interact professionally with users, peers & vendors;
Perform Windows Systems Administration;
Troubleshoot and resolve OS, disk space and memory issues
Resolve complex technical operational problems; Serve as a Technical resource for the Enterprise Windows Operations team.
Write PowerShell scripts to automate systems administration tasks.
Perform special projects and initiatives as assigned.