Windows OS Server/BigFix engineer

Empower AI Inc.

74d

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

• Public Trust Clearance by start date
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire
• 3+ years of experience using BigFix
• SME in Windows Server OS
• Previous experience supporting Windows servers in an enterprise environment
• Possesses and applies expertise on multiple complex work assignments
• Operates with appreciable latitude in developing methodology and presenting solutions to problems
• Contributes to deliverables and performance metrics where applicable
• Design and develop solutions to complex applications problems, system administration issues, or network concerns
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision
• Possess the ability to communicate in both oral and written forms effectively
• Maintain standard working hours per the DIGIT contract and to be available for meetings and other collaborative efforts during working hours
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments

Nice To Haves

• ITILv4 Foundation, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Azure Administrator Associate
• HCL BigFix, VMware, SolarWinds, Active Directory
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow
• Must be willing to work a variety of shifts, including holidays as scheduled

Responsibilities

• Designing and implementing an automation framework for all aspects of the application lifecycle, including build, test, and deployment
• Administer BigFix
• Patch Windows OS throughout the environment
• Provide SME Windows Engineering OS support
• Provide Windows Engineering support to other DIGIT teams
• Performing operations tasks such as monitoring application performance over time or troubleshooting issues with production applications
• Designing, building, and maintaining the systems underlying an application platform
• Developing new technologies to support existing applications or creating new applications using new technologies
• Reviewing code written by other engineers to ensure it meets standards for quality, security, and performance
• Collaborating with other members of the engineering team to design new features or improve existing ones
• Consuming and analyzing large amounts of data in order to identify patterns and make predictions about future trends
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government
• Resolve/mitigate vulnerabilities related to the operating system as identified on security scan reports
• Install, upgrade, and troubleshoot security agents deployed in the environment to ensure systems are secured and log collection is centralized and meet all security requirements
• Utilize monitoring tools for systems to recognize trends and issues; Investigate root causes, foresee any upcoming risks, identify existing risks and take necessary measures to mitigate
• Investigate and identify the root causes for open Incidents and make recommendations toward mitigation steps to prevent future repeat occurrences
• Maintain and review space utilization statistics and forecast future space requirements
• Function as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to operating system technical problems

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees