Poly

General Dynamics Information Technology-posted 4 months ago

$110,500 - $149,500/Yr

Full-time • Mid Level

5,001-10,000 employees

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Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Windows Desktop Engineer, you will provide advanced technical support, manage system maintenance and optimization, handle incident and problem management, collaborate on projects, support users, and maintain documentation and reporting.

Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
Diagnose and resolve complex hardware and software problems.
Perform root cause analysis for recurring issues and implement permanent fixes.
Ensure the stability, security, and performance of Windows desktop systems.
Apply patches, updates, and configuration changes to maintain compliance and security standards.
Manage and resolve high-priority incidents and problems within SLAs.
Document resolutions and create knowledge base articles to improve future support processes.
Conduct post-incident reviews to identify improvements.
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
Assist in the design and implementation of new technologies and solutions.
Provide guidance and training to Tier 1 and Tier 2 support staff.
Assist end-users with complex technical issues and provide advanced troubleshooting.
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
Generate reports on system performance, incident resolution, and other metrics as required.

Bachelor of Arts/Bachelor of Science degree.
5+ years of related experience.
Proficiency with Windows operating systems (Windows 10, Windows 11) and related technologies.
Strong understanding of hardware components, peripheral devices, and drivers.
Experience with system imaging, deployment, and management tools.
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills.
Strong documentation and organizational skills.
Experience with scripting and automation (e.g., PowerShell).
Knowledge of ITIL framework and best practices.
Experience with endpoint security solutions.
Familiarity with cloud services and integration (e.g., Microsoft Azure).
Proficiency with Active Directory, Group Policy, and network configurations.

CompTIA Security+ certification.

Comprehensive benefits and wellness packages.
401K with company match.
Competitive pay and paid time off.
Full flex work weeks where possible.
Paid parental, military, bereavement, and jury duty leave.
Short and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

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Windows Desktop Engineer - TS/SCI w/Poly

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