Windows Administrator Level 1

Conduent • Sandy, UT

9h • $41,040 - $51,300 • Onsite

About The Position

The IT Operations Associate IV, Level 1 Windows Administrator, is responsible for supporting Conduent’s Windows-based server infrastructure and participating in Command Center operations. This role includes proactive monitoring, incident response, performance tuning, and basic troubleshooting of virtual and physical Windows servers. The position also supports GCC functions such as hotline coverage, ticket creation, and escalation of major incidents. (Schedule availability is required to support the Global Command Center’s 24x7x365 operations. Hiring needs will determine the shift)

Requirements

• Minimum 1 year of experience with Windows Server administration.
• Experience with VMware virtualization.
• General understanding of VM management best practices.
• Ability to troubleshoot OS-level issues (disk, resource utilization, network, basic applications).
• Respond to automated and manual alerts.
• Experience with ticketing systems (e.g., ServiceNow) and incident resolution.
• Basic knowledge of monitoring platforms (e.g., SolarWinds).
• Must pass a drug test and federal background check.
• Strong documentation and communication skills.
• Team-oriented with the ability to work with external resources.
• Self-guided work ethic and ability to manage tasks independently.
• Effective communication in a cross-matrix organizational structure.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Nice To Haves

• General knowledge of endpoint protection.
• Eagerness to learn new technologies and pursue continuous growth.
• Strong deductive reasoning and problem-solving skills.
• Basic understanding of Active Directory.
• Virtualization certifications.
• Windows Server certifications.

Responsibilities

• Monitor server utilization including CPU, memory, disk, and network performance.
• Perform utilization reviews and support remediation efforts (e.g., clearing temp files, working sets).
• Reduce C:\ drive usage and monitor non-root drive utilization.
• Escalate issues related to high packet loss or server outages.
• Log out disconnected users to reduce server load.
• Migrate virtual servers between hosts to resolve over-utilization or degraded performance.
• Participate in Major Incident bridges and collaborate with technical/business teams.
• Assist Level 2 Technicians with basic diagnostics and health reviews.
• Verify VMware Tools status on virtual machines.
• Use Microsoft toolkits and OS applications to diagnose and resolve issues.
• Troubleshoot basic networking issues (e.g., vNIC, proxy settings).
• Reboot or power cycle servers via RDP or VMware tools.
• Perform performance tuning tasks.
• Provide basic reporting data upon BU request (not for audit purposes).
• Support GCC functions including hotline support, monitoring coverage, and issue intake.

Benefits

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees