Window Sales Coordinator

PARR•Hillsboro, OR

1d•Onsite

About The Position

PARR is a total source for homebuilding supplies, solutions, and services, focusing on supplying building materials and solutions to professional home builders. The Window Sales Coordinator executes all aspects of the sales call process and strategies, facilitating and coordinating business activities of accounts and executing PLC sales initiatives. Their primary focus is supporting the sales team by creating quotes, processing orders, and helping to manage construction schedules. The Sales Coordinator receives daily direction from the Outside Salesperson on the team and reports to the Division Sales Manager. This role interacts daily with General Managers, and both internal and external customers, as well as regularly with corporate employees (Central Purchasing Department, Account Management Team and IT Department), vendor representatives, and industry associates.

Requirements

Knowledge of building materials and or experience in construction industry (a must)
Strong communication skills both through phone and email
Ability to speak, write, and read English required
Proven ability to develop relationships
Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
Ten-key by touch required
Must be able to type 40+ WPM
Proficiency in Microsoft Word, Excel, and Outlook
Ability to execute PARR selling strategies and initiatives
Ability to achieve sales goals and objectives
Knowledge of PARR selling principles, practices, and protocols
Willingness to share department responsibilities in order to meet deadlines
High School Diploma or GED equivalent
Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
Ability to think and respond quickly, positively, and professionally to constantly changing circumstances
Ability to appropriately manage stress and interact with others

Responsibilities

Establish and maintains professional relationships with customers
Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
Expertly uses, promotes & facilitates PARR Bridge Strategy
Proactively set, reach for, and meet (or exceed) personal sales and profit goals
Primary player in deepening customer relationship and scheduling timely material shipments – ensuring account profitability as well as customer satisfaction & loyalty
Ability to sell on overall quality, value, and service, rather than price
Precisely and efficiently manage one's time and prioritize workflow in face paced environment
Communicates with dispatch to ensure that they are not overpromising deliveries to customers
Sends photos of returns to dispatch with request for pickup
Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email, and matrix
Follows best practices in order entry, setting up deliveries and all aspects of job
Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
Takes action to achieve objectives; does not wait for management directive
Uses DDMS to ensure customer satisfaction
Follows SPC guidelines and proper GP%
Completes PO's on time, confirms confirmation and ties PO to order
Greets walk-in customers professionally and walks customer to product in store
Answers phone promptly with professional greeting
Identifies customer's urgency and completes orders quickly
Seeks to learn products and their application for the end user
Confirms customer's material needs prior to ordering product
Exceeds profitable SPC pricing guidelines
Completes quotes and follows up in a timely manner
Proactive with customer's needs
Maintains a PARR share file for customer plans and take-offs
Has a high level of follow-through with orders – ensures inventory arrives, communicates with customers, etc.
Perform other related duties as assigned
Writes quotes and orders with a high degree of accuracy and speed
Writes transfers and purchase orders with correct pricing
Can perform simple takeoffs for windows, doors, siding, and other materials
Regularly attends PK's and PARR offered classes
Completes AMT training
Accurately writes orders in POS
Accurate and correct use of WOQS
Follows proper material return procedures
Manages outlook and personal notebook
Utilizes all resources to find solutions
Follows all AR account and cash handling procedures
Effectively uses all preferred vendor quoting programs
Seeks to learn products and their application for end user
Completes online training as needed
Understands pricing levels and avoids un-necessary discounting
Able to seek out product transactions and order history
Understands building codes applicable to windows, doors, and hardware
Performs takeoffs for vinyl windows & exterior doors
Helps customers with warranty issues and claims
Uses MARKETPLACE door program
Sets up new job addresses in system as needed
Makes outgoing phone calls to prospects regarding business opportunity
Attends and helps perform inventory
Arrives on time and prepared to work
Adheres to company policies
Takes ownership of self, Parr lumber performance, customer challenges, and does not criticize or condemn
Accepts experienced team member's advice and feedback
Works to ensure that other divisions of PARR also get an opportunity to sell each customer materials
Regularly assists customers
Assists customers in store/yard/warehouse when needed
Assists other team members with work as appropriate
Contributes ideas to make things better
Organizes and presents PKs to entire team when needed
Wears high visibility when needed and proper uniform
Keeps workspace clutter free
Always operate equipment safely
Consistently follows company safety protocols
Participates on safety committee as needed
Encourages coworkers & customers to follow best practices with safety
Communicates in a professional style to entire yard and crew
Participates in team meetings and discussions
Communicates professionally and productively with AMT
Notifies customer when product arrives
Confirms delivery time with customer after scheduled in DDMS
Writes legibly on business logs and other handwritten material
Responds to voicemails in a timely manner
Responds to emails promptly and with correct grammar and spelling
Takes ownership and communicates with management when mistakes are made
Puts clear delivery and contact information on orders
Has relationship with all coworkers and uses those relationships to solve problems
Communicates with operations team about material returns, requirements for them, and photos as appropriate
Has relationship with vendors and communicates support needed
Communicates with customers about market changes/conditions
Professionally manages upset or disgruntled customers
Informs receiver on status of cancelled special orders or materials to be returned to suppliers
Brings areas of concern to management's attention

Benefits

Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
Standard plan option with a very low $1,000 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
$1,000 referral bonus