Window Dispatch

Transdev • North Las Vegas, NV

371d • $45,115 - $45,115

About The Position

The Window Dispatcher at Transdev plays a crucial role in ensuring the smooth operation of transportation services by managing route assignments, providing customer support, and coordinating with bus operators. This position requires effective communication and problem-solving skills to handle various operational challenges and ensure timely service delivery.

Requirements

• High school diploma or GED equivalent.
• Customer service and/or Call Center experience is required.
• Knowledge of basic and multi-task computer operation in a Windows environment.
• Ability to communicate clearly.
• Ability to utilize a standard business telephone system for communication.
• Ability to interact with interdepartmental personnel.

Responsibilities

• Assures all routes are filled as assigned and bus operators are provided with timely instructions for operational information throughout the day.
• Manages road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, and monitoring performance and incidents.
• Provides customer support by responding to questions and concerns regarding customer trips, lost items, service delays, and cancellations.
• Resolves problems by working with carrier dispatchers.
• Fills route openings, standbys, and extra board operators' schedules.
• Utilizes computer software to retrieve scheduled information and reference material to assist clients and operators.
• Provides excellent customer service to operators and passengers while completing daily reports and clerical duties.
• Manages emergency situations for vehicle operators and acts as a liaison between the carrier and emergency services.
• Answers and directs business calls to appropriate personnel, communicating professionally with accuracy to all staff.
• Ensures all cash, vouchers, and lost and found items are properly counted and secured.
• Fills out and sends accurate end-of-shift reports and ensures manifests, stand-by sheets, and call-out sheets are accurately filled out.

Benefits

• Competitive Salary: $21.69 an hr.
• Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision.
• Paid time off & vacation.
• Career Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 10,001+ employees