Window and Door Installer Lead

Pella Northland•Fargo, ND

3d•$35 - $37

About The Position

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you. The Installation Team at Pella Northland is focused on delighting our customers in their interactions with Pella during the installation process. They excel in making sure that the customer experience with Pella is world class by answering questions, using their skills and know-how to complete our installations perfectly on our first visit to their homes, and going above and beyond to be sure the customer is satisfied! As an Installer, you will be responsible for installation and repair of Pella Windows and Doors. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction!

Requirements

Strong attention to detail
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong mechanical aptitude
Must be proficient in Microsoft Office and develop proficiency in Pella systems and logistics software
Positive Energy & Team Work Mentality
Results Orientated, Goal Driven & Self Motivated
Installation or Carpentry experience required
Prior experience with power tools is required
Dependable work history

Responsibilities

Reads work order form and other specifications to determine method of installation, work procedures, and material, tool, and work aid requirements
Removes existing windows and doors
Measures, marks, and cuts existing opening to appropriate dimensions for new products
Secures windows and doors to walls/openings, according to the installation guidelines published by Pella Northland and within the quality standards established by Pella Northland
Installs window and door hardware and accessories
Patches drywall as required
Measures, cuts, assembles, and installs metal framing and decorative trim for windows and doorways
Cleans job site after installation
Communicates effectively with customers and serves as a reputable Pella representative on all jobsites
Asks customer to complete Certificate of Completion. Strives for 100% “Very Satisfied” customers
Demonstrates a commitment to the highest quality of work
Provide second measures and/or field inspections as required
Works in a way that prevents damage to product
Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel
Ensures that warehouse personnel and/or material coordinator is alerted to any product/material returns
Uses, maintains, and stores company provided tools appropriately. This includes, but is not limited to, hand tools, power tools, ladders and scaffolding
Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
Installs Jams and Trim as needed
Primary operator of the vehicle
Responsible for walkthroughs upon completion followed by signing a certificate of completion with the customer
Responsible for documenting work progress and quality of each job in Company Cam