Window and Door Field Service Lead

MITER Brands.Tampa, FL
53d$25 - $30Onsite

About The Position

As a Window and Door Service Lead, you will coordinate Field Service team activities, provide leadership, and ensure technical accuracy and outstanding customer service. You'll also collaborate with cross-functional teams to resolve issues and improve processes. MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality products and exceptional service.

Requirements

  • Communication: Strong leadership and interpersonal skills.
  • Decision-Making: Ability to assess complex situations and prioritize effectively.
  • Math & Reasoning: Basic calculations and problem-solving skills.
  • Certifications: Laminated Reglazing and Aerial Lift Truck operation (or ability to obtain).
  • ️ Physical Requirement: Able to lift up to 50 lbs.

Responsibilities

  • Lead & Support: Guide Field Service technicians, ensuring safety and compliance.
  • Scheduling: Prepare schedules, approve absences/overtime, and maintain workflow.
  • Problem-Solving: Assist with complex service issues and make resolution decisions.
  • Continuous Improvement: Provide feedback to Field Service and Manufacturing teams.
  • Training: Ensure proper training and development for team members.
  • Documentation: Maintain accurate records and participate in performance reviews.
  • Software Administration: Manage Field Service software, reporting, and user setup.
  • Hands-On Work: Operate tools as needed and maintain company vehicle.

Benefits

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO) and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Fabricated Metal Product Manufacturing

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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