Window and Door Field Service Lead

MITER Brands. • Tampa, FL

53d • $25 - $30 • Onsite

About The Position

As a Window and Door Service Lead, you will coordinate Field Service team activities, provide leadership, and ensure technical accuracy and outstanding customer service. You'll also collaborate with cross-functional teams to resolve issues and improve processes. MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality products and exceptional service.

Requirements

• Communication: Strong leadership and interpersonal skills.
• Decision-Making: Ability to assess complex situations and prioritize effectively.
• Math & Reasoning: Basic calculations and problem-solving skills.
• Certifications: Laminated Reglazing and Aerial Lift Truck operation (or ability to obtain).
• ️ Physical Requirement: Able to lift up to 50 lbs.

Responsibilities

• Lead & Support: Guide Field Service technicians, ensuring safety and compliance.
• Scheduling: Prepare schedules, approve absences/overtime, and maintain workflow.
• Problem-Solving: Assist with complex service issues and make resolution decisions.
• Continuous Improvement: Provide feedback to Field Service and Manufacturing teams.
• Training: Ensure proper training and development for team members.
• Documentation: Maintain accurate records and participate in performance reviews.
• Software Administration: Manage Field Service software, reporting, and user setup.
• Hands-On Work: Operate tools as needed and maintain company vehicle.

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees