Willow Senior Analyst (Inpatient)

Nordic Healthcare Group (NHG) • Shaft, MD

68d

About The Position

The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.

Requirements

• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).
• Certification in Epic Willow Inpatient with moderate understanding of functionality within that application.
• 3-5 years of experience implementing, training, or supporting EHR modules.
• Ability to apply problem solving skills.
• Excellent communication skills, written and verbal.
• Proficient with Microsoft Office applications.
• Strong attention to detail and ability to organize.
• Must be able to work independently, as well as within a team environment.
• Prior experience with ticketing systems and change management processes.

Nice To Haves

• Knowledge of Information Technology Infrastructure Library (ITIL) processes.
• Previous management and project management experience.
• Participation in previous systems implementations.

Responsibilities

• Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing.
• Performing analysis of workflows system setup, and system audits at the direction of a Senior Application Advisor, including participating in system upgrades and testing.
• Exercising moderate judgment and contributing to decisions, under the supervision of Senior Application Advisors, in support of Managed Services customers.
• Managing multiple customer assignments with moderate oversight from Senior Application Advisors, including awareness of unique customer build and process.
• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs).
• Following proper change control policies for migrating application build and configurations.
• Providing outstanding customer service by anticipating and meeting shifting customer needs.
• Participating in communication and change-management of proposed changes, under the guidance of Senior Application Advisors.
• Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services.
• Assisting in the onboarding of new team members to customer support team.

Benefits

• Equal opportunity employer.
• Inclusive environment for all employees and applicants.
• Supportive environment in healthcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree