Bilingual Will Call Clerk - 1st Shift

4over•Glendale, CA

41d•Onsite

About The Position

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants. Join our dynamic team at 4over as a Will Call agent! We're on the lookout for someone with excellent customer service skills, a strong background in customer experience, forklift certification, and the ability to communicate fluently in both English and Spanish. If you're ready to be a crucial part of our team and contribute to a positive customer experience, we welcome you to apply and be a part of our vibrant workplace! SUMMARY: Ensure professional, accurate and timely processing of will call orders. This role is customer-facing at the Will Call desk and handles the transactional side of the will call process. SCHEDULE: 1st shift, Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 9:00 AM - 6:00 PM, or similar. Training may occur at other times. This is an in-person position.

Requirements

Bilingual (Spanish/English)
High School Diploma or GED equivalency, required
Forklift certified
Strong work history (longevity)
Minimum of one (1) year of Customer Service experience

Nice To Haves

Printing or Wide Format experience, preferred

Responsibilities

Serve customers by physically providing customers their completed print orders
If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
Assist customers in navigating the 4over website as needed
Maintain an organized storeroom by placing merchandise on appropriate shelves
When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
Handle complex requests with patience, professionalism, and empathy
Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
Dependent on location, unloading of pallets/truck deliveries may be required
Dependent on location, forklift certification may be required and will be provided by company
Complete and process all required tasks
Regularly perform general housekeeping duties in your work area(s)
Adhere to all safety policies and protocols and maintain a safe working environment
Attend all department/company meetings
Other duties as assigned

Benefits

Health and Life Insurance-
Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment
401(k) Retirement Plan-
New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting
Holidays and PTO-
9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service