Wildlife Center Administrator

Peninsula Humane Society & Spca • Burlingame, CA

325d • $22 - $23

About The Position

The Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife. We're among just a handful of humane societies and SPCAs, worldwide, that extends its caring services to sick, injured and orphaned wildlife. Typically, we successfully rehabilitate 1,200 to 1,400 animals each year, vital work made possible by generous donations. To learn more about us, visit www.phs-spca.org.

Requirements

• High school diploma or equivalent.
• At least six months to one year of related customer service/receptionist experience and/or training; or equivalent combination of education and experience.
• Experience in office work, with administrative skills such as record keeping and typing preferred.
• General knowledge of all wildlife laws and resources for San Francisco, San Mateo, and Santa Clara counties, or become knowledgeable within the first six months from hire date.
• Proficient using Microsoft Office Suite (Word, Excel, Outlook).
• Working knowledge of multi-line phone systems.
• Solid organizational and time management skills.
• Excellent communication skills, verbal and written.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to analyze data and information and input into computer system.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Able to multitask and work efficiently and calmly under stressful circumstances.
• Must be able to work well in a team environment.
• Must have a flexible schedule and the ability to work on weekends and/or holidays as needed.

Responsibilities

• Field general information inquiries about wildlife by the public.
• Handle all incoming phone calls in a timely and professional manner and forwarding phone inquiries to their respective departments.
• Counsel the public on issues related to co-existing with local wildlife, such as fledgling birds found on ground or cleaning bird feeders regularly.
• Provide assistance to other departments as assigned to ensure a positive public image, enhance the operation of the organization, and improve quality of care for animals.
• Assist Manager with special projects as needed.
• Work quickly and effectively under pressure to deliver results in a fast-paced environment.
• Communicate professionally and effectively with coworkers and the public.
• Maintain organization and cleanliness of work area. Ensure necessary supplies are stocked and equipment is functional.
• Report items for repair/replacement as needed to appropriate supervisory staff.

Benefits

• Medical /Dental /Vision/Life/ Flex Spending
• Sick, Vacation and Holiday pay
• Employee Assistance Plan
• Retirement plan & employer matching
• Free vaccines, spay/neuter, microchipping, and two pet adoptions for employees with pets
• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED