WIC Program Assistant

Harbor Health Services, Inc.•Boston, MA

3d•Onsite

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor Health, we are currently seeking a WIC Program Assistant to join our team at the Harbor WIC Program. Role: The WIC Program Assistant coordinates the reception, file management, certification and check processing for WIC related activities. This position is 30 hours per week (offered with benefits). This position is primarily based at our Partnering WIC office at in Chinatown, Tufts Medical Center, with flexibility to work at our other WIC locations in Dorchester as well. Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Requirements

High School Diploma or G.E.D.
Current BLS (Basic Life Support for Health Care Providers) Certification is required
One year of general office experience with proficient computer skills in Office 365 including Word, Excel, Outlook and Microsoft Teams
Good communication and interpersonal skills
Must be available to work at multiple WIC sites and during program clinic hours, as needed

Nice To Haves

Bilingual Cantonese/Mandarin and English preferred
Experience in health care or community facility preferred

Responsibilities

Performs reception duties including: Answers and directs phone calls
Screens applicant inquiries for eligibility
Manages appointment scheduling/rescheduling including reminder phone calls
Greets and triages participants to appropriate staff
Oversees flow of applicants/participants in waiting area
Clerical duties as required
Follows all protocols and/or regulations for processing applicants/participants for (re)certification including: Verification of identity, income, residency, and participant category and completes data entry for (re)certification.
Educates and/ or explains participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs
Provides notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
Oversees benefit issuance for prescribed food prescription including: (Re)issuing of food/formula prescription benefits
Security of WIC Card stock
Performs quality assurance activities