WIC Program Assistant

Harbor Health Services, Inc. • Boston, MA

98d

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor Health, we are currently seeking a WIC Program Assistant to join our team at the Harbor WIC Program.

Requirements

• High School Diploma or G.E.D.
• One year of general office experience with proficient computer skills including Microsoft Word, Excel and Outlook.
• Experience in health care or community facility preferred.
• Good communication and interpersonal skills.
• Must be available to work at multiple WIC sites and during program clinic hours, as needed.
• Bilingual Spanish/English highly desired.

Responsibilities

• Performs reception duties including answering and directing phone calls, screening applicant inquiries for eligibility, managing appointment scheduling/rescheduling including reminder phone calls, greeting and triaging participants to appropriate staff, overseeing flow of applicants/participants in waiting area, and performing clerical duties as required.
• Follows all protocols and/or regulations for processing applicants/participants for (re)certification including verification of identity, income, residency, and participant category and completes data entry for (re)certification.
• Educates and/or explains participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provides notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription including (re)issuing of food/formula prescription benefits and security of WIC Card stock.
• Performs quality assurance activities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 403b Savings Plan
• Generous Paid Time Off
• 11 additional Holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees