WHS Returns

Shop LCAustin, TX
2d$20Onsite

About The Position

Shop LC is looking for enthusiastic and detail-orientated people to join our warehouse returns department! Fluent English and basic computer skills are required for this role. Starting pay is $20 an hour. The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.

Requirements

  • 1-2 years of prior returns or similar experience.
  • Fluent verbal and written communication in English.
  • Basic computer skills (e.g. personal computers, printers, email).
  • Knowledge of warehouse operating procedures and protocol.
  • Prior experience in a distribution, warehouse, or other inventory handling environment.
  • Knowledge and ability to operate inventory control and related computer software.
  • Focus and remain on task in a fast-paced environment.
  • Attention to detail and follow through are essential.
  • Accurately follow directions, both written and verbal.
  • An ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and a Positive Attitude.

Responsibilities

  • Maintain individual productivity and quality standards according to department requirements.
  • Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
  • Inspect returned merchandise, checking for quality and condition of product to determine return category.
  • Receive merchandise, following all security and safety return procedures for each product type.
  • Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Identify critical distribution issues and report them to the team lead/supervisor.
  • Always maintain a safe and organized work environment.
  • Data entry as needed.
  • Comply with company policies and procedures.
  • All other duties as assigned by manager.

Benefits

  • Company-paid, employee-only medical, dental, vision, and life insurance.
  • 4% 401(k) matching.
  • Company profit sharing.
  • Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, and 7 paid holidays.
  • Corporate discounts & employee sales & discounts.
  • Tuition reimbursement and scholarship (for dependents going to college).
  • Employee Assistance Program.
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