WHS Returns

Shop LC • Austin, TX

2d • $20 • Onsite

About The Position

Shop LC is looking for enthusiastic and detail-orientated people to join our warehouse returns department! Fluent English and basic computer skills are required for this role. Starting pay is $20 an hour. The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.

Requirements

• 1-2 years of prior returns or similar experience.
• Fluent verbal and written communication in English.
• Basic computer skills (e.g. personal computers, printers, email).
• Knowledge of warehouse operating procedures and protocol.
• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Knowledge and ability to operate inventory control and related computer software.
• Focus and remain on task in a fast-paced environment.
• Attention to detail and follow through are essential.
• Accurately follow directions, both written and verbal.
• An ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and a Positive Attitude.

Responsibilities

• Maintain individual productivity and quality standards according to department requirements.
• Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
• Inspect returned merchandise, checking for quality and condition of product to determine return category.
• Receive merchandise, following all security and safety return procedures for each product type.
• Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• Identify critical distribution issues and report them to the team lead/supervisor.
• Always maintain a safe and organized work environment.
• Data entry as needed.
• Comply with company policies and procedures.
• All other duties as assigned by manager.

Benefits

• Company-paid, employee-only medical, dental, vision, and life insurance.
• 4% 401(k) matching.
• Company profit sharing.
• Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, and 7 paid holidays.
• Corporate discounts & employee sales & discounts.
• Tuition reimbursement and scholarship (for dependents going to college).
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed