Wholesale Relationship Specialist III (Rockville Hybrid)

Atlantic Union Bank • Rockville, MD

121d • $63,372 - $94,926

About The Position

The position involves managing and responding to daily incoming client requests and inquiries in a timely and professional manner. The role requires performing necessary research and maintenance to provide or facilitate solutions, logging and resolving customer complaints in accordance with Bank policies and procedures. The individual will work proactively to identify potential problems and compliance concerns to maximize customer satisfaction and encourage relationship expansion. The position also entails executing and adhering to all federal and state regulations governing bank operations, including BSA/AML requirements, as well as the Bank's loan and deposit origination, documentation, and administration policies and procedures. Confidentiality of all customary and proprietary materials and data must be ensured. The role includes opening, servicing, and maintaining wholesale deposit accounts in adherence to regulations and Bank policies. A working knowledge of the Bank's Treasury Management products and services is necessary, particularly as they relate to receivables, payables, fraud prevention, and liquidity. Daily monitoring of non-sufficient funds and unposted transaction reports is required, along with processing payments and advances on loan accounts. The position also involves gathering, imaging, and filing financial statements and documents, ordering pre-closing due diligence items, and ensuring accurate completion of all required flood documentation. The individual will complete detailed due diligence in accordance with regulatory requirements and bank policies to ensure quality account documentation and prevent exceptions. The role includes collecting information for BSA/AML compliance, working directly with Centralized Doc Prep for loan documents, handling internal and external loan closings, funding and boarding loans, and preparing tickets and wire transfers. Management of construction and development loans, as well as specialized loans, is also part of the responsibilities. The individual will assist with reporting exceptions, preparing loan account pay off quotes, and maintaining data integrity for the CRM and other critical bank systems. Mentoring and training junior Relationship Specialists is expected, along with completing assigned training and serving as a back-up for other specialists. The position promotes an environment that supports diversity, equity, inclusion, and belonging, reflecting the Atlantic Union Bank brand and culture.

Requirements

• High school diploma or equivalent, college degree preferred.
• Five plus years of commercial or consumer banking or industry related experience required.
• One to three years of commercial loan and deposit experience required.
• Exceptional customer service and problem-solving proficiency.
• Superior time management skills.
• Excellent oral, written, and interpersonal communication skills.
• Very organized and detail oriented.
• High level of proficiency in reading Title Policies and understanding Real Estate Collateral.
• High level of proficiency in reading and interpreting UCC lien and judgment search results.
• Ability to prioritize and manage multiple priorities.
• Flexible and able to adapt to change.
• Ability to work independently as well as within a team environment.
• Outstanding analytical skills.
• First-rate computer skills relevant to Microsoft 365 Suite.
• High level of proficiency in commercial loan documentation.
• Working knowledge of banking software programs.

Nice To Haves

• Experience with Construction Management software.
• Experience with bank loan documentation software.
• Experience with loan origination software.
• Experience with CRM platforms.
• Experience with Core bank applications.
• Experience with business online banking platforms.
• Mentor experience.

Responsibilities

• Manage and respond to daily incoming client requests and inquiries.
• Perform necessary research and maintenance to provide solutions.
• Log and resolve customer complaints in accordance with Bank policies.
• Identify potential problems and compliance concerns.
• Execute and adhere to federal and state regulations governing bank operations.
• Open, service, and maintain wholesale deposit accounts.
• Maintain knowledge of the Bank's Treasury Management products and services.
• Monitor daily non-sufficient funds and unposted transaction reports.
• Process payments and advances on loan accounts.
• Gather, image, and file financial statements and documents.
• Order pre-closing due diligence items.
• Ensure accurate completion of flood documentation.
• Complete detailed due diligence in accordance with regulatory requirements.
• Collect information for BSA/AML compliance.
• Work with Centralized Doc Prep for loan documents.
• Handle internal and external loan closings.
• Fund and board loans.
• Prepare tickets and wire transfers.
• Manage construction and development loans.
• Assist with reporting exceptions associated with loan and deposit accounts.
• Prepare loan account pay off quotes.
• Assist with client presentation materials.
• Maintain data integrity for the CRM and other critical bank systems.
• Mentor and train junior Relationship Specialists.
• Complete assigned training on or before the due date.
• Serve as a back-up for other Relationship Specialists.
• Promote an environment that supports diversity, equity, inclusion, and belonging.

Benefits

• Salary range of 63,372 to 94,926.
• Eligible for an incentive compensation plan or discretionary profit sharing bonus program.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED