Wholesale Relationship Associate I, II or Sr.

Synovus • Atlanta, GA

304d

About The Position

The Wholesale Relationship Associate partners with one or more Bankers to proactively grow and maintain all aspects of the client relationship while ensuring alignment with Wholesale Banking deposit gathering strategies. This role provides a concierge experience and develops strong relationships with day-to-day contacts. The Associate collaborates with internal partners including Treasury, Private Wealth, and the Family Office to bring value to the client relationship. They ensure accurate execution of processes and serve as the knowledge center and central point of contact for Know Your Customer (KYC) and other regulatory requirements. The Associate drives data integrity of client information source systems for accurate management and reporting of the overall client relationship, manages a deposit portfolio, provides account management and problem resolution to assigned high profile/high volume Wholesale Banking clients, and ensures client retention and proactive account management leading to client satisfaction, retention, and additional revenue. They also identify and cross-sell products and services appropriately aligned to clients' long-term financial needs.

Requirements

• Bachelor's degree in Finance, Economics, Marketing, Communications or a related field, or an equivalent combination of education and experience.
• 2 years as a WRA II; or 5 years of customer service experience in the financial services industry.
• Knowledge of Synovus Bank systems utilized for customer support.
• Knowledge of Synovus bank policies, products, and services with emphasis on commercial depository services.
• Excellent analytical, time management, and organizational skills.
• Strong project management skills.
• Ability to communicate effectively with potential, new, and established client groups.
• Strong oral and written communication skills.
• Proficient with Client Relationship Management (CRM) systems.
• Proficient with Microsoft Office Suite including Word, Excel, and PowerPoint.

Nice To Haves

• Experience using Salesforce.

Responsibilities

• Manages the client experience for Wholesale clients with complex loan and deposit account structures.
• Delivers timely and accurate resolution to client issues.
• Builds relationships with clients through proactive contact including in-person and telephone conversations.
• Educates clients on KYC Due Diligence, Beneficial Ownership Certification, and other regulatory requirements.
• Utilizes reporting to maintain data integrity and ensures compliance with regulatory and company requirements.
• Uses project management skills to successfully onboard new clients.
• Maintains awareness of Bank products and recognizes opportunities for further discussions with clients.
• Regularly communicates with Bankers and other product partners to keep the team aware of relationship activities.
• Understands loan structures and credit agreement language to assist clients with loan-related questions.
• Monitors client trends in deposit activity and alerts Banker or primary contact.
• Opens, closes, and maintains accounts, updating relationship documents as needed.
• Serves as team subject-matter-expert and resource responding to questions regarding policies and procedures.
• Mentors and provides guidance to less experienced team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree