Wholesale Payments Specialist

Federal Reserve Bank Of Atlanta • Boston, MA

294d

About The Position

The Wholesale Payments Specialist position at the Federal Reserve Bank of Boston is responsible for customer relationship management for six Federal Reserve Districts and collateral custodial operations for the entire System. This role involves processing off-line securities transfers for customers without an electronic connection and for any Fedwire customer experiencing a service disruption. The position requires a strong understanding of the funds and securities industry and manages over 14,000 collateral custodial relationships for state and local governments by monitoring and analyzing collateral values to ensure compliance with requirements. The position is primarily on-site in either Boston or Atlanta, with working hours from 11:00am to 7:30pm Eastern time.

Requirements

• Completion of an Associate's degree and a minimum of 2 years of job-related experience.
• Strong phone skills with superior customer service skills.
• Strong 10 key/Data entry experience in a Banking environment.
• Proficiency in Word and Excel.

Responsibilities

• Responds to requests from financial institutions and their auditing firms.
• Researches and responds to customer inquiries or problems.
• Tracks and communicates customer database changes to Wholesale management.
• Meets established customer relationship service level agreements and quality measures.
• Maintains a strong working knowledge of funds and securities transfer applications and required databases.
• Processes various daily accounting entries using online applications.
• Executes irrevocable individual transfers of funds and treasury and government securities.
• Performs check research and check repair tasks.
• Contacts authorized personnel at financial institutions to report incoming credits.
• Escalates service-related problems to management.
• Provides annual weekend testing support.
• Works closely with customers to test software and network connections.
• Assists in the development of new operational procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Monetary Authorities-Central Bank
• Education Level: Associate degree