Wholesale Accounts Manager

Mahoney's Garden Center•Falmouth, MA

9d•Onsite

About The Position

Mahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories – with outstanding customer service to match! We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount , as well! OBJECTIVE The responsibility of the Wholesale Accounts Manager is to provide excellent customer service to all new and existing Commercial, Wholesale, and large volume retail customers. The focus will be on increasing the commercial sales and wholesale business for the Falmouth location through both process development and the completion of all customer orders in a timely and accurate manner. Process improvement will include the development and implementation of both the wholesale business model and bid process in collaboration with the General Manager as well as the Director of Commercial Accounts and Special Services. Additional business growth to be completed through the development of new commercial account channels, upselling across all product lines as well as working to improve upon and grow current commercial account relationships. As the primary point of contact for commercial and wholesale customers, the need to place orders through the Point-of-Sale system and ensure quotes are accurate including detailing item names, quantities, cost, and availability from the inventory is essential. Additional communication with wholesale customers is needed to send out nursery bids with a quick turnaround. Communication internally with company buyers, and store level management will be required to fill and deliver commercial orders with quality products in an accurate and timely manner.

Requirements

Strong written and verbal communication
Attention to detail
Maintenance of productive team relationships
Strong work ethic
Ability to work independently
Well organized
Problem solving/decision making skills
Associate's degree in Horticultural Sciences or related field required and 3+ years of progressive experience in a horticulturally based customer service or retail role required.
2+ years' experience working with a POS system required, ConterPoint preferred.
Excellent knowledge of plants and botanical Latin required.
Working knowledge of Microsoft Office including Excel, Word and Outlook.
Flexible hours.
Days and hours of work vary by schedule and season.
Must be available to work evenings, weekends, and holidays.

Responsibilities

Develop and implement process improvement across all facets of the commercial and wholesale lines of business in collaboration with the General Manager and the Director of Commercial Accounts & Special Services
Improve upon regular communication channels with existing commercial customers to grow relationships ensuring all inquires are received and addressed in a timely manner
Research, develop and implement new commercial segments and channels to increase the total number of commercial accounts and drive the growth of commercial sales for the Falmouth location
Meet with new and existing commercial customers to develop price quotes including item names, sizes, prices and quantities as well as any installation costs for products as needed
Ensure that all customer orders are finalized and completed in a timely and accurate manner checking for product quality and quantity
Develop improvements on how to utilize the POS system to improve the efficiency in building customer quotes and checking item availability
Develop, implement and execute an improved bid process in order to send out nursery bids to wholesale customers with more efficient turnaround times
Support dedicated sales associates and team members in the movement and building of inventory in order to complete the order fulfilment process, communicating with PLMs to source required items and ensure item availability
Coordinate with the operations team to complete the fulfilment of orders through the initiation of item transfers and confirming shipping schedules in a timely and accurate manner
Assist and survey the physical tagging, pulling and loading of items for commercial orders as needed, ensuring all pulled items meet quality standards and are correctly loaded for delivery
Communicate and resolve all customer service-related issues for commercial account and wholesale customers in a timely and accurate manner
Plan and attend regional events as needed to learn new industry trends and new products to develop increased relationships with Commercial and Wholesale clients
Complete all other tasks as assigned by Management