Wheelchair Supervisor- HOU Airport

PrimeFlight Aviation Services•Houston, TX

10d•Onsite

About The Position

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED! The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance. WHAT IT’S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR Supervise the daily operations and activities of the wheelchair service team Ensure efficient scheduling of wheelchair attendants across various airport terminals Train and mentor wheelchair attendants on best practices and customer service excellence Manage and resolve any operational challenges or passenger complaints related to wheelchair services Collaborate with airport authorities and airline staff to coordinate seamless service delivery Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids Ensure compliance with ADA regulations and airport/customer policies Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state-issued driver’s license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) Proven ability to supervise teams effectively and handle challenging situations Minimum of 1 year of experience in a supervisory role within customer service or airport operations Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Proven ability to supervise teams effectively and handle challenging situations
Minimum of 1 year of experience in a supervisory role within customer service or airport operations
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

Supervise the daily operations and activities of the wheelchair service team
Ensure efficient scheduling of wheelchair attendants across various airport terminals
Train and mentor wheelchair attendants on best practices and customer service excellence
Manage and resolve any operational challenges or passenger complaints related to wheelchair services
Collaborate with airport authorities and airline staff to coordinate seamless service delivery
Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
Ensure compliance with ADA regulations and airport/customer policies
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management