Wheelchair Operations Manager

STAVROS CENTER FOR INDEPENDENT LIVING INC•Amherst, MA

5d•$60,000 - $60,000

About The Position

Stavros is looking for a Project Manager for the NEW Wheelchair Repair Contract. The ideal candidate will have a Bachelor’s Degree, or three to five years of Project Management experience, preferably in a non-profit environment. Excellent communications and writing skills, and dedication to serving individuals with disabilities.

Requirements

5 years Management experience in Non- profit organization with responsibilities for contract and staff.
Project management experience including inventory, distribution, and customer service.
Have excellent communication and documentation skills as well as computer proficiency including MS office ; MS outlook
Be well organized and self-motivated
Be willing to travel occasionally within Massachusetts

Nice To Haves

Having a familiarity/ experiences working with individuals with disabilities will be helpful

Responsibilities

Ensure compliance with the terms of the Contract, including securing and coordinating necessary resources.
Oversee all contract-related activities, provide regular reports to EOHHS on program status and statistics.
Work closely with EOHHS, Stavros leadership and other provider(s) as needed.
Establish and Monitor policies and procedures for effectiveness, and implement changes when necessary.
Manage all aspects of the operation ensuring contract compliance
Track performance, metrics, and implement process improvements to enhance service efficiency.
Liaise with suppliers and manufactures to source parts and stay updated on the latest wheelchair technologies.
Work with finance department ensuring correct data for invoicing for services and inventory.
Oversee the development of training materials, and the training of technicians, ensuring adherence to safety and quality standards.
Supervise customer service, addressing consumer concerns and ensuring timely and effective repairs.
Oversee staff coordinating repair schedules, managing inventory, delivering and repairing wheelchairs, and ensure that all equipment and tools are available and in good condition.
Knowledgeable about the services provided by Stavros and represent Stavros in a professional manner. Aware of the Independent Living philosophy and encourage/ foster this in others.