Wheelchair Dispatcher - Frederick Douglass Greater Rochester International Airport (ROC)

Primeflight Aviation Services • Rochester, NY

402d • $31,200 - $31,200

About The Position

The Wheelchair Dispatcher at PrimeFlight Aviation Services is responsible for coordinating and managing the deployment of wheelchair services at the airport. This role involves scheduling and dispatching attendants to assist passengers with mobility challenges, ensuring timely service, and maintaining communication with airport staff and passengers to facilitate a smooth experience.

Requirements

• 18 years of age or older
• Eligible to work in the United States
• 1 year of wheelchair experience
• Ability to read, write, speak, and understand the English language
• Ability to use electronic devices including iPads/Tablets, Computers, and Mobile Devices
• Effectively communicate both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Ability to work any day/shift, including holidays, within a 24/7 operation

Responsibilities

• Coordinate the dispatch of wheelchair services throughout the airport terminals
• Respond promptly to requests for wheelchair assistance from airline personnel and passengers
• Manage the scheduling and routing of wheelchair attendants to maximize efficiency
• Track the availability and location of wheelchairs and mobility equipment
• Maintain clear communication with airport staff, including gate agents and customer service representatives
• Provide training and guidance to wheelchair attendants on proper handling and safety protocols
• Handle passenger inquiries and concerns related to wheelchair services
• Maintain records and logs of wheelchair dispatches and assistance provided
• Collaborate with airport security and medical teams in case of emergencies
• Oversee the maintenance and readiness of wheelchair equipment
• Liaise with airline and airport personnel to streamline wheelchair service operations
• Prepare reports on service metrics, challenges, and improvements for management review
• May be assigned other duties as required

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 101-250 employees