WFS Program Manager (FCS) - Spokane, WA- Full-time/Non-exempt

Goodwill Industries of the Inland Northwest•Spokane, WA

5d•$34

About The Position

Plan, organize, & coordinate the activities of program(s) designed to assist participants with services designed to increase their independence. Manage & provide supervision for assigned staff to complete program goals & objectives. Medicaid experience required. Must have valid driver license with personal auto insurance as well as pass background & driver record check.

Requirements

Medicaid experience required.
Must have valid driver license with personal auto insurance as well as pass background & driver record check.
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Responsibilities

Provide input to supervisor in preparing an annual budget for the delivery of services provided.
Develop & implement approved proposals for new services.
Establish & maintain good working relationships with participants, referral agencies, community partners & all team members.
Submit data & participate in analysis to support the continuous improvement outcome reporting system.
Participate in WFS department meetings, upon request.
Seek new sources of revenue that meet Goodwill's mission & align with strategic planning.
Provide supervision & leadership to assigned staff.
Facilitate a person centered planning approach, which encourages independence & participant voice of each individual served.
Attend meetings, conferences, & workshops to enhance skills, as approved or required by supervisor.
Understand & enforce personnel policies & procedures, to include work place rules & discipline as they apply to assigned employees & program participants.
Stay informed of state & federal laws affecting the organization & the people it serves.
Communicate necessary information to supervisor, program participants & other employees along proper channels.
Consult with Human Resources to implement Employee Assistance activities focused on helping employees resolve problems that interfere with their work or home life.
Coordinate & complete personnel functions according to company policies & procedures to include training, performance evaluations, disciplinary actions, & record keeping.
Participate in Goodwill fundraising events, as appropriate.
Be an active participant & facilitate, as requested, Program Quality Reviews for all assigned programs.
Thoroughly review, understand, & implement contracts &/or service guidelines for all assigned programs.
Assign & perform specific tasks to meet program goals & objectives.
Ensure all paperwork & related activities are current, accurate, & in compliance. This includes case notes & service reports as required for billing.
Enter & ensure all required electronic data is entered into Support 2020 Participant Case Management database in a timely & accurate manner.
Meet or exceed projected revenue or billable hour goals for all assigned areas.
Assist in developing natural supports for participants.
Assist participants in achieving the highest level of independence while receiving services.
Provide & oversee services in accordance with Goodwill policies, CARF standards, & principles of safety.
Be proficient in performing & overseeing essential functions for all program staff assigned.
Model & train appropriate work behaviors & interpersonal skills.
Follow all policies, procedures, & directives of Goodwill, assuring safety of personnel or property.
Work collaboratively with WFS to provide participant services.
Properly wear & maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).
Other duties as assigned.