WFM Login Administrator

Teleperformance • Pompano Beach, FL

95d

About The Position

This position will support the WFM department with daily Login Identification administering. Update and maintain client specific Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs in a timely manner. This position is 100% Onsite at the North Lauderdale, FL location. There is not work at home available for this role. This is a stretch position. This temporary assignment is expect to operate until sometime in Q1 of 2026 (expect January 31st, but potential for extension based on the needs of the business).

Requirements

• 90 day+ in current position
• 6 months of call center operations or Workforce experience is a plus
• Must be detail oriented
• Willing to work extended hours and or weekends when needed
• Strong skills in handling constant change
• Work in Harmony with others
• Excellent service skills (timeliness of delivery and quality)
• Experience with Microsoft based technologies
• Willingness to face new challenges daily
• Ability to effectively communicate both verbally and written, with all levels of staff and management
• Strong organizational and time management skills
• Strong interpersonal and customer service skills
• Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
• Sound reasoning ability together with strong problem solving skills
• Ability to view a computer monitor for several hours at a time
• Able to work with little to no supervision if necessary

Responsibilities

• Process and resolve helpdesk tickets through internal TP Helpdesk.
• Generate Network logins for new hire agents or update for internal transfers.
• Assigning, binding and disabling of ACD-IDs in CCMS.
• Create/assign Firecastle profiles for new hire agents or internal transfers.
• Request Client specific logins through client process within SLA.
• Maintain the tracking of Client logins in CCMS.
• Reset passwords and troubleshoot login/access issues.
• Submit roll-off requests or forms based on site attrition though client specific process within in SLA.
• Other duties as directed by supervisor.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Industry: Administrative and Support Services