Health Home Care Coordinator

People USA•Yonkers, NY

9h•Onsite

About The Position

The Westchester County Care Coordinator will work with Medicaid-enrolled individuals, living with mental illness or multiple chronic conditions, to get connected to care and services in their local communities. By connecting high-risk Medicaid individuals to resources and supports, the aim is to reduce duplicate services, reduce emergency department visits and inpatient admissions, and lower costs, thus improving the health and well-being of lives throughout Westchester County. The population served has unmet mental health, addiction, or social determinant of health needs and does not typically engage with the traditional systems of care. The goal of the care coordinator will be to work collaboratively with the Yonkers Mobile Crisis Response Team (YMCRT) team in supporting individuals to identify goals and make connections to needed services.

Requirements

A thorough understanding of the process and the possibility of robust recovery for people diagnosed with psychiatric disabilities.
Knowledge of ADA, mental health laws and systems, Social Security Programs, Work Incentives, Entitlement Programs, supported employment, Federal/state/local services, laws, and systems related to individuals with disabilities.
Demonstrated ability to recognize the need for and facilitate connections between participants and services.
Knowledge of local, statewide, and national disability-related issues and community dynamics.
Excellent written and verbal presentation skills.
Ability to obtain the NYS Peer Specialist Certification within 6 months of active employment.
MUST HAVE A VALID AND CLEAN DRIVERS LICENSE.
A Master’s degree in one of the qualifying fields and one (1) year of experience; OR
A Bachelor’s degree in one of the qualifying fields and two (2) years of experience; OR
A Bachelor’s degree or higher in ANY field with either: three (3) years of experience, or two (2) years of experience as a Health Home care manager serving the SMI or SED population; OR
A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of experience.
Qualifying Fields: include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field.
Experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; OR
Experience linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing, and financial services).

Nice To Haves

People with personal experience as a recipient of mental health services and/or of personal recovery are preferred.

Responsibilities

Assist participants with psychiatric diagnoses to participate in diverse, person-centered, self-directed services and meaningful activities that promote empowerment and robust recovery.
Collaborate with the YMCRT (Yonkers Mobile Crisis Response Team) to assist participants with getting connected to appropriate community resources.
Maintain regular contact, outreach, curriculum development, group facilitation, counseling, mentoring, systems navigation, community oversight, and crisis support.
Provide Care Management outreach and engagement with eligible individuals in coordination with Hudson Valley Care Coalition.
Provide screenings and evaluations using trauma-informed, person-centered skills with the Hudson Valley Care Coalition’s service tools, along with individual advocacy, peer support, and systems navigation.
Educate participants on useful health & wellness topics, including but not limited to Peer/Self-help, smoking cessation, advocacy, recovery from mental health challenges, wellness & whole health (SAMHSA’s Eight Dimensions of Wellness), community resources, trauma & healing, wellness planning & prevention (e.g. WRAP), and natural supports.
Help participants identify barriers to their recovery journeys or personal wellness, including access, quality of care, people’s rights, lack of basic needs, and stigma & discrimination.
Advocate for participants side-by-side to overcome identified barriers, making sure their voices are heard, and their decisions are understood and respected.
Build peer-to-peer connections/relationships based on mutuality (shared lived experiences), empathy, and hope for recovery/wellness (peers-as-proof).
Assist Participants to identify & accomplish whole health goals related to the Eight Dimensions of Wellness (emotional, social, physical, environmental, financial, intellectual, occupational, spiritual).
Directly connect participants to the services and supports they need through direct bridging/linking (as opposed to referrals only).
Develop and maintain positive working relationships with other provider agencies and local housing providers (landlords) within the county and its surrounding environments.
Document all meaningful interactions with participants in electronic records software and maintain hard copies in participants’ files daily for audit purposes.
Submit monthly reports on a timely manner and attend related meetings.
Align all behaviors with core values that promote trauma-informed care, customer engagement and satisfaction, mutuality & empathy, and a philosophical commitment that everyone can and will recover.
Perform individual advocacy to represent the rights and interests of individuals living with mental illness or trauma by removing barriers to their recovery and wellness.
Conduct peer support sessions (one-to-one, groups) that promote possibilities for positive change, and ultimately help individuals to feel better.
Directly support, assist, and guide individuals as they access various resources in the community related to their health, wellness & overall quality of life.
Utilize Foothold Care Management regularly for documentation and billing requirements.
Assess clients’ needs, educating them on all community-based resources, directly linking them to those resources, and working to ensure that they have quality, integrated care.
Provide care management services for questions about health care, managing stress, making & remembering appointments, medications, food, transportation, housing, health insurance, and other services as needed.
Maintain timely and accurate documentation, files, and databases; compile and submit program statistics and reports; and attend weekly supervisory meetings.
Participate in mandatory professional development and training.