Host - $21/hour

Salamander Hospitality, Llc • Aspen, CO

just now • $21 • Onsite

About The Position

The West End Social Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Strong verbal and written communication skills with guests, team members, and management.
• Active listening and problem-solving abilities to address and resolve guest or employee concerns.
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated initiative and ability to anticipate guest and operational needs.
• Strong organizational skills with attention to cleanliness, efficiency, and productivity.
• Ability to apply and understand information, policies, and procedures to achieve operational goals.
• Flexibility to cross-train in other areas of hotel operations as needed.
• Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
• Consistent attendance and punctuality aligned with business needs.
• Flexible and long hours are sometimes required.
• Light to medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to maneuver throughout the dining area
• Primary work takes place in restaurant, lounge, and room service areas with exposure to a fast-paced, guest-facing environment.
• May be required to deliver room service orders to guest rooms, including traveling outdoors in varying weather conditions.
• May be exposed to moderate noise levels, hot and cold temperatures, and food and beverage handling.

Responsibilities

• Greeting and engaging with guests in a friendly, courteous, and professional manner.
• Take phone calls and review messaging services
• Ability to organize reservations and plot server sections
• Willingness to learn and operate OpenTable for reservation system management
• Maintain knowledge of menus, daily specials, and outlet offerings.
• Perform opening, closing, and side-work duties per assigned station and checklists.
• Maintain clean, stocked, and organized service areas.
• Answer phones professionally and handle guest inquiries efficiently.
• Warm, approachable demeanor and commitment to providing attentive, service-oriented hospitality.
• Follow safety protocols, including knowledge of emergency procedures.
• Attend required meetings and trainings, and perform other duties as assigned by management.
• Understand and speak on current happenings on property

Benefits

• Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment.
• Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment.
• 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours.
• Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees