West Coast Implementation Manager

First Due • Miami, FL

64d • Remote

About The Position

The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

Requirements

• Minimum 3 years of Software Implementation project management experience
• Knowledge of project management tools
• Excellent written and verbal communication skills
• Highly detail oriented
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills

Nice To Haves

• Familiarity with SQL
• Experience with Fire and EMS agency software solutions

Responsibilities

• Manage implementation of customers from contract to launch.
• Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations.
• Develop project plans, track progress, and monitor roadblocks during the implementation phase.
• Coordinate with partners and other organizations.
• Document data requirements and process workflows.
• Report regularly on status of implementations and potential issues.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees