ACE Hardware-posted 4 months ago
$35 - $40/Yr
Full-time • Senior
Allentown, PA
5,001-10,000 employees

Werley Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just 'have a job,' you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. The function of a Field Service Supervisor is to profitably train & support service technicians and handle field technical issues, service calls, maintenances, repairs.

  • Properly Train on maintenance, diagnostic, and repair procedures
  • 1st point of contact for technical support on residential & commercial service/ maintenance
  • Evaluate field service personnel technical capabilities & report to service manager
  • Quality Assurance on maintenance visits, service visits, repair visits
  • Daily service/repair visits
  • Maintenance visits when required
  • Coach field technicians on core values
  • Bi-weekly check ins with service manager
  • At least 10 years experience in the HVAC service field required
  • Prior experience in a leadership role is a plus!
  • EPA Certification
  • Ability to lead
  • Ability to Train one on one or in group settings
  • Ability to represent Ace Home Services in a professional manner with customers, vendors, staff & general public
  • Work well under pressure
  • Clear professional communication skills
  • Ability to handle difficult customer & technical issues
  • Ability to work well with different personality styles
  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day!
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount!
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others)
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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