WEM Applications Consultant (Verint WFM-QM)
Five9•San Ramon, CA
390d•$90,900 - $141,800•Remote
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About The Position
The Workforce Optimization (WFO) Consultant at Five9 is responsible for delivering consultative performance in the implementation and deployment of technical and business solutions related to Five9's cloud contact center software. This role focuses on enhancing customer experience through effective software delivery, training, and support, particularly in the areas of Workforce Management and Quality Monitoring. The consultant will work closely with clients to understand their needs, mitigate project risks, and ensure successful implementation of Verint's WEM suite of software.
