Wellness Specialist
About The Position
Core Duties and Responsibilities: · Deliver accurate and continually updated information regarding Life Extension products, disease protocols, disorders, and magazine articles to LE customers. · Answer questions regarding specific product information, including product ingredients, recommended dosages and usage to Life Extension customers by phone. · Research and convey complex health-related (and scientific) information in an educated, reassuring, and professional manner while in a real-time environment. · Accept and quickly apply coaching and feedback in order to improve individual performance and customer experience. · Actively listen to our callers, utilize effective and insightful probing questions to isolate needs, while simultaneously navigating internal systems, providing accurate and complete information and documenting information for future discussions. · Periodically review basic lab results with customers making appropriate product suggestions based on the organization s core beliefs. · Demonstrate reliability and punctuality in reporting for scheduled work. · Demonstrate flexibility as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks). · Regular onsite attendance is an essential function of this position. · Additional duties as assigned.
Requirements
- Bachelor's degree with a focus on Science/Health, such as Biology, Chemistry, Nutrition, Nursing, Public Health, Health Promotion or Dietary field strongly preferred
- Knowledge of vitamins & supplements preferred
- Advanced knowledge of online researching tools such as PubMed, Internet Explorer, etc.
- Proven ability to navigate through and extract information from internal and external sites
- Advanced multitasking capabilities
- Requires ability to sit for prolonged periods of time
Responsibilities
- Deliver accurate and continually updated information regarding Life Extension products, disease protocols, disorders, and magazine articles to LE customers.
- Answer questions regarding specific product information, including product ingredients, recommended dosages and usage to Life Extension customers by phone.
- Research and convey complex health-related (and scientific) information in an educated, reassuring, and professional manner while in a real-time environment.
- Accept and quickly apply coaching and feedback in order to improve individual performance and customer experience.
- Actively listen to our callers, utilize effective and insightful probing questions to isolate needs, while simultaneously navigating internal systems, providing accurate and complete information and documenting information for future discussions.
- Periodically review basic lab results with customers making appropriate product suggestions based on the organization s core beliefs.
- Demonstrate reliability and punctuality in reporting for scheduled work.
- Demonstrate flexibility as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks).
- Regular onsite attendance is an essential function of this position.
- Additional duties as assigned.
