Wellness Specialist - North Atx!

Peoples RX•Austin, TX

About The Position

Join Our Team as a Wellness Specialist at Our North Austin location! Are you passionate about natural health and enjoy helping others on their wellness journey? As a Wellness Specialist, you advise customers toward the path to wellness through lifestyle, supplementation and nutrition. Wellness Specialists utilize product information to educate customers and assist them in making smart health and product decisions. Our Wellness Specialists thrive by being team-oriented, reliable, organized, and self-motivated with an emphasis on strong customer service skills and interest in natural health. Wellness specialists are expected to have excellent communication skills with friendly, flexible, and adaptable attitudes towards the various duties and diverse customers that we encounter at Peoples Rx. Key Competencies: Customer service oriented; friendly, helpful, respectful, and a genuine caring attitude towards people Flexibility Multitasking Initiative Self starter Listening skills Problem solving Willingness to learn Attention to detail Motivated Positive attitude Team player Excellent communication skills

Requirements

Knowledge or background in nutrition, natural health and wellness
Must be at least 18 years of age
Friendly, service-oriented and understanding with people
At least 1 year retail/customer service experience, ability to multitask and work in a fast-paced retail setting
Flexibility in scheduling - Available to work openings, closings, as well as Saturdays
Able to lift 50 lbs and stand for 8 hours
Able to travel to other PeoplesRx locations if necessary
Familiarity with nutritional supplements

Responsibilities

Customer Service: Promptly greet all customers and offer assistance
Advise customers towards the best path to wellness through lifestyle, supplementation, and nutrition.
Follow 7-minute rule and abide by DSHEA guidelines
Assist customers with finding products by placing special orders or by calling other stores.
Seek help from experienced team-members if customer needs an educated redirect towards their primary care physician, a wellness practitioner, a pharmacist, a manager, the urgent care or the ER
Answer phones and provide excellent customer service or connect to the appropriate person
Maintain professionalism and courtesy with both customers and co-workers in challenging situations
Finalize the customer experience by checking shoppers out at the register
Process customer returns to ensure customer satisfaction
Ensure that everyone has a positive experience and leaves happy
Be available to rotate through opening and closing shifts, weekends and holidays, as needed
Check in shipments and stock products on shelves
Maintain an organized backstock area and restock shelves so that oldest product is in the front, names of products are clearly visible and shelves appear neat and organized
Alert buying team to customer interest in products that we dont stock, or to new or recent information that may change consumer buying patterns
Identify soon-to-expire product and alert buyer for appropriate action
Participate in preparation for bi-annual inventory count
Clean/dust shelves, empty trash/recycling, sanitize common areas: bathroom, kitchen, cleaning fridges and freezers, bathroom cleaning rotation, spot cleaning floors, glass cleaning
Ensure that the store is well-presented at all times
Engage in ongoing training at the store level including lunch and learns, team meetings and reviewing new product information from manufacturers
Fulfill continuing education hours as required for wellness specialists
Self-study through outside programs, book borrowing and general interest
Stay current with new information regarding store procedures, changes in products, re-calls, and new products added to inventory
Uphold a positive attitude in the workplace
Be respectful to all fellow employees and customers
Follow dress code (blue smock with name tag)
Maintain a professional and courteous relationship with customers and co-workers