Wellness & Recovery Specialist - Massachusetts Behavioral Health Help Line
About The Position
A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems. The Wellness & Recovery Specialist is responsible for providing peer support, engagement, connection, and follow-up to callers. How you will make an impact: Identifies opportunities for engagement of members and their families in forming a supportive, recovery network. Follows-up with member to collaborate on aftercare planning education, resolution of barriers, and service transitions. Acts as a resource for staff on decision making and problem solving. Initiates and maintains contact with assigned individuals to ensure member’s connection to services.
Requirements
- Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
- Peer Specialist Certification in Massachusetts is Required.
Nice To Haves
- Knowledge of care-coordination and case management concepts strongly preferred.
- Capable of research and interpretation, knowledge of community resources in MA is strongly preferred.
- Crisis call center experience is preferred.
- Experience servicing all ages, youth, adults, and older adults is strongly preferred.
- Technology proficiency in MS Office is strongly preferred.
- Motivational Interviewing experience is strongly preferred.
- BA/BS or MBA preferred.
- Current certification as a recovery coach is preferred.
Responsibilities
- Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
- Follows-up with member to collaborate on aftercare planning education, resolution of barriers, and service transitions.
- Acts as a resource for staff on decision making and problem solving.
- Initiates and maintains contact with assigned individuals to ensure member’s connection to services.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
