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Elevance Healthposted about 1 month ago
Full-time • Entry Level
Lafayette, LA
Insurance Carriers and Related Activities
About the position
The Peer Support Specialist Wellness & Recovery Specialist is responsible for follow up on crisis call activities focused on the Wellness and Recovery for the Louisiana Crisis Hub callers. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Responsibilities
- Identifies opportunities for engagement of callers and their families in forming a supportive, recovery network.
- Acts as a resource for callers, their families and other community members on decision making and problem solving.
- Initiates and maintains contact with assigned individuals and providers to determine member's response to services.
- Follows up and supports callers who after an assessment, present with serious and/or urgent risk factors which reach the level of an agreed upon risk rating.
- Follows up and supports callers who has mobile crisis had been dispatched, but the dispatch was canceled for any reason.
- Follows up and supports callers who presented to the emergency department (ED), but are discharged or leave before placement is found.
Requirements
- Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
- Peer Specialist Certification in Louisiana is required.
Nice-to-haves
- Prior experience in Crisis Work and call center environment is strongly preferred.
- BA/BS or MBA preferred.
- Experience within the community and knowledge of local resources is strongly preferred.
- Previous experience as a Peer Specialist is strongly preferred.
- Bilingual Spanish preferred.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical, dental, vision benefits
- Short and long term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
