Wellness & Recovery Specialist - Peer Support Specialist Certified

Elevance Health • St. George, LA

4d • Remote

About The Position

Wellness & Recovery Specialist - Peer Support Specialist Certified Location: Baton Rouge, Louisiana Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: 10am-630pm Thurs-Mon CST The Peer Support Specialist Wellness & Recovery Specialist is responsible for follow up on crisis call activities focused on the Wellness and Recovery for the Louisiana Crisis Hub callers. How you will make an impact: Identifies opportunities for engagement of callers and their families in forming a supportive, recovery network. Acts as a resource for callers, their families and other community members on decision making and problem solving. Initiates and maintains contact with assigned individuals and providers to determine member's response to services. Follows up and supports callers who after an assessment, present with serious and/or urgent risk factors which reach the level of an agreed upon risk rating. Follows up and supports callers who has mobile crisis had been dispatched, but the dispatch was canceled for any reason (person no longer present, person is sleeping, etc.) Follows up and supports callers who presented to the emergency department (ED), but are discharged or leave before placement is found.

Requirements

• Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
• Peer Specialist Certification in Louisiana is required.

Nice To Haves

• Prior experience in Crisis Work and call center environment is strongly preferred.
• BA/BS or MBA preferred.
• Experience within the community and knowledge of local resources is strongly preferred.
• Previous experience as a Peer Specialist is strongly preferred.
• Bilingual Spanish preferred.

Responsibilities

• Identifies opportunities for engagement of callers and their families in forming a supportive, recovery network.
• Acts as a resource for callers, their families and other community members on decision making and problem solving.
• Initiates and maintains contact with assigned individuals and providers to determine member's response to services.
• Follows up and supports callers who after an assessment, present with serious and/or urgent risk factors which reach the level of an agreed upon risk rating.
• Follows up and supports callers who has mobile crisis had been dispatched, but the dispatch was canceled for any reason (person no longer present, person is sleeping, etc.)
• Follows up and supports callers who presented to the emergency department (ED), but are discharged or leave before placement is found.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees