Wellness Program Enrollment Specialist

UnitedHealth Group•Tampa, FL

21h•$20 - $36•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 8:00 pm CST including rotating 8-hour shifts with three day-shifts and two evening-shifts (50%25 of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. We offer 1 - 1.5 weeks of paid training. The hours during training will be 8:00 am - 5:30 pm CST, Monday - Friday. Training will be conducted virtually from your home. Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you’ll also be the “go-to” resource for information. The flexibility to work evening hours will also be required You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
6+ months of experience in an office setting OR administrative role
1+ years of experience in a high-volume call center
Proficient (3 - 5 years) in Microsoft Word and Microsoft Excel (creating, editing, and saving) as well as Microsoft Outlook (customizing and navigating)
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 8:00 pm CST including rotating 8-hour shifts with three day-shifts and two evening-shifts (50%25 of shifts will be evening). It may be necessary, given the business need, to work occasional overtime.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to connect directly into internet – via hard wire (either directly to modem or router)
Excellent communication skills - both written and verbal
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Sales experience
Healthcare OR insurance benefits
Experience in a hospital, physician’s office OR medical clinic setting
Clerical or administrative support background and / or working in a call center environment

Responsibilities

100%25 phone based high volume outbound/inbound calls to qualified members to provide information and answer questions about health plan programs
Provide “best-in-class” customer service to enrollees
Meet established productivity, schedule adherence, and quality standards while maintaining good attendance
Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs
Effectively engage members that either qualify for our programs or are interested in learning more about what is offered
Accurate documentation of consumer interaction
Appropriately follow all processes and procedures
Maintain engagement with all the customer requests to ensure high quality of customer service