Wellness Patient Registration Clerk Float

Bakersfield Family Medical Group•Bakersfield, CA

2d•$23 - $27

About The Position

Under the direction of the Clinic Supervisor, this position is responsible for registering patients, scheduling appointments, answering and directing telephone calls, and handling business office functions including verification of insurance. The Patient Registration Clerk will maintain adherence to company policies and participate in achieving the mission, philosophy, and goals of the Company. The Patient Registration Clerk will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.

Requirements

High School graduate or equivalent required.
Ability to deal responsibly with matters of a confidential nature.
Ability to prioritize work.
Valid CA Drivers License and current vehicle insurance and clean driving record.

Responsibilities

Greet patients courteously, with eye contact and a welcoming demeanor.
Verifies and documents insurance eligibility at the beginning of the month and one week prior to the scheduled appointment.
Resolves insurance issues prior to the visit by communicating with the patient
Be familiar with insurance contracts and unacceptable insurances.
Checks in patients in NextGen and Phreesia.
Prepares all needed paperwork prior to the visit
Maintains user access to q.HMO
Prints HCC summaries and combine labels with appropriate documents
Promptly answers telephone calls to the reception desk while exhibiting proper telephone etiquette.
Order supplies for the reception desk and obtains necessary approvals.
Prepares new patient charts.
Enters all pertinent patient demographics, insurance information, and processes all forms daily.
Ensures members are enrolled in Patient Portal.
Completes annual and monthly trainings.
Assists patients with Phreesia.
Check eligibility/form requirements in Phreesia.
User access to Ez-Net application for eligibility and referral confirmation
Schedule appointments in accordance with physician and/or department guidelines.
Cancel/reschedule appointments according to physician schedule changes.
Initiate/participate in Code White, Code Blue, and Code Red situations as they arise within scope of practice.
Willing to work at any location as needed.
Performs other duties assigned by the Supervisor.