Wellness Operations Specialist

Apple•Seattle, WA

3h•Onsite

About The Position

At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people at Apple build the kind of wonder that’s revolutionized entire industries. Apple’s Wellness team directly impacts the employee experience every day by providing care and support through top-notch onsite fitness and wellness services to Apple employees. The role is for someone passionate about delivering high quality and purposeful programs. As a Wellness Operations Specialist, you'll be responsible for program development and oversight of the day-to-day operations of the onsite Fitness Center and Wellness offerings. In this role, you will partner with the global Benefits and Wellness teams, as well as local site leadership and support teams. The Wellness Operations Specialist is action oriented and thrives in a fast-paced environment, is proactive with a team-oriented collaborative nature to complete deliverables and achieve goals and milestones, and works closely with direct management and colleagues to streamline processes, engage in continuous improvements and resolve issues. They are eager, ready to “roll up their sleeves”, and willing to do whatever is needed to keep things moving forward, enjoying building solid working relationships with peers, cross functional teams, and partners.

Requirements

5+ years in a relevant operational and facilities related role with excellent customer service record
Strong verbal and written communication skills
Manages time efficiently, demonstrates ability to multi-task and adapts swiftly to prioritizing and shifting tasks in fast-paced environment
Must be comfortable and display a professional demeanor when collaborating with all levels of the organization and working cross-functionally on a variety of projects
Excellent organization skills, acute attention to detail, ability to handle multiple tasks
Extremely responsive and upbeat with eagerness to grow in new areas of development

Nice To Haves

BA/BS or equivalent experience in operations, fitness facility management, wellness administration, or related field
Solid customer service, fitness, and facility operational experience and a First Aid/CPR certification is a plus
Skilled in developing and maintaining excellent working relationships with internal teams, customers, and business units
Resourceful in shifting seamlessly between a variety of programs and work with minimal direction
Proven ability to be trustworthy with sensitive and confidential information
Self-starter who can efficiently function independently and collaboratively
High level understanding of Apple’s hardware and software solutions
Ability to troubleshoot and familiarity with tools such as work order management platforms, iWork (Numbers, Keynote, Pages), Quip, Box, Wrike, and MS Office
Flexibility to work as required to fulfill business needs

Responsibilities

Program development and oversight of the day-to-day operations of the onsite Fitness Center and Wellness offerings
Partner with the global Benefits and Wellness teams, as well as local site leadership and support teams
Complete deliverables and achieve goals and milestones
Work closely with direct management and colleagues to streamline processes, engage in continuous improvements and resolve issues
Build solid working relationships with peers, cross functional teams, and partners