Customer Service / Sales

WellBiz Brands•Newburyport, MA

22h•$16 - $18•Onsite

About The Position

We are intentionally seeking a high-calibr candidate who finds real purpose in helping others and believes deeply in the power of self-care. This role is ideal for someone who enjoys educating clients, building trust, and guiding people toward long-term wellness—not just working a front desk. Elements Massage Newburyport has been a trusted part of the community since 2011 and continues to grow strong. We’re proud to be: 850+ active members 1,000+ appointments per month 2025 Best of the North Shore – Massage Studio

Responsibilities

Deliver an exceptional, welcoming experience for every client—every visit.
Educate clients on the Elements Wellness Program , a no-pressure membership designed to support consistent self-care.
Be the friendly voice on the phone and the warm face at the front desk.
Manage client check-ins, paperwork, scheduling, and payments with accuracy and ease.
Collaborate closely with Massage Therapists, Estheticians, and Leadership to create a smooth, supportive studio environment.

Benefits

Base Pay: $16-$18 per hour
Commission: $5–$20 per membership sale
Bonus opportunities tied to studio growth and team milestones
Medical & dental insurance (full-time team members, 32+ hours/week)
Paid time off (full-time team members, 30+ hours/week)
Complimentary monthly massage or facial at any of our 5 studios (Newburyport MA, Bedford NH, Nashua NH, Salem NH, Portsmouth NH)
50% off service add-ons, additional services, and gift cards
30% off Sanitas skincare products
Ongoing training and development
Coaching in sales, relationship-building, and client experience
Strong team culture focused on wellness, support, and growth
Opportunities for advancement within our 5-location, family-owned company
Our studio is open 7 days a week, 8:00 AM – 9:00 PM . We are currently hiring team members who can work a mix of mornings, evenings, and weekends .